Privacy Policy

Hi, this is the privacy policy for Cornwall Hand Therapy, which aims to set out how we handle your personal information if you’re a Cornwall Hand Therapy client or visitor to the website, in compliance with the latest EU General Data Protection Regulations.

The type of personal data we collect

We collect certain types of personal information about visitors and users of the site and services. Most commonly, this might include things like:

  • Names, telephone numbers and email addresses, when someone makes a general enquiry by telephone, email or via the website contact form.
  • Names, telephone numbers and email addresses; diagnosis, other personal data such as date of birth and GP or Consultant name when someone visits our website.
  • General queries via the contact form on the website.
  • Basic contact details when someone interacts with a post on our social media pages and profiles.
  • Names, telephone numbers and email addresses; diagnosis, other personal data such as date of birth and GP or Consultant name given by the client when completing a hard-copy registration form.
  • Hand-written clinical notes taken during consultations in accordance with confidentiality, best practice, guidance and regulations.
  • Contact and identifying details contained within patient letters.

How we collect personal information

We collect personal information directly when you provide it to us in person or via the website, or when you interact with a social media posting.

How we use personal information

We will use your personal information:

  • To fulfil a contract, or take steps linked to a contract: in particular, in carrying out Hand Therapy services.
  • To create and send invoices for contracted work completed to our clients.

Where this is necessary for purposes which are in our legitimate interests. These interests include:

  • operating our website;
  • providing you with services described on the website;
  • updating you with operational news and information about our website and services e.g. to notify you about changes to our website or services, website disruptions or security updates;
  • carrying out technical analysis to determine how to improve our website and the services we provide;
  • monitoring activity on our website, in order to identify potential fraudulent activity and prevent spam and ‘hacking’, and to ensure compliance with the user terms that apply to this website;
  • managing our relationship with you, e.g. by responding to your comments or queries submitted to us on our website or asking for your feedback.
  • managing our legal and operational affairs (including, managing risks relating to content and fraud matters);
  • improving our products and services; and providing general administrative and performance functions and activities.

Where you give us consent:

  • providing you with important information about products and services which we feel may interest you; and
  • providing you with forthcoming holiday dates and emergency contact procedures; and

For purposes which are required by law.

  • For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.
  • When we disclose your personal information

We do not usually need to disclose your personal information to any third party in order to deliver our services.

There may be certain circumstances in which we need to disclose your personal information, for example:

  • To regulators and government authorities in connection with our compliance procedures and obligations;
  • a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase;
  • a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
  • a third party, in order to enforce or defend our rights, or to address financial or reputational risks;
  • a rights holder in relation to an allegation of intellectual property infringement or any other infringement; and
  • the recipients where we are authorised or required by law to do so.

How we keep your personal information secure

Most of our information is kept in digital form. All digital personal information (including names, addresses, telephone numbers and email addresses) is stored on a protected local computer network, to which only people engaged in activities directly relating to the business have access. The internet connection, local area network (LAN), computer terminals and documents containing personal data are all password protected and never routinely shared via email or stored on ‘cloud’ services, with the exception of patient letters and records, which are sometimes shared via iCloud and or Google Drive, and any personal information sent and received via email when therapists communicate with each other or with the client’s GP.

Some information is stored in hard-copy form (mainly Registration forms and patient notes) and these are kept in a locked filing cabinet onsite at the medical clinic or hospital that the patient is attending, and to which only people engaged in Hand Therapy Specialists services have access.

Hard copy patient notes are destroyed by confidential waste disposal after 7 years. We retain digital records within our billing software.

How you can access your personal information

You have the right to:

  • request access to the personal data we hold about you.
  • request corrections of any errors in that data.
  • request erasure of the personal data we hold about you.

To make any of these requests, please contact us by email.

Information you make public or give to others

If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user (such as a third party author) whether via our website or directly via email. Before making your information publicly available or giving your information to anyone else, think carefully. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.

How long we keep your personal information

We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with our services, you can request that we erase your personal information and close your Hand Therapy Specialists account. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.